Branch Manager
WORK LOCATION:
Johor - Danga Utama, Johor Bahru
Position: Branch Manager
Are you ready to lead a team, drive sales, and ensure a top-notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!
Employment Type: Full-time
What You’ll Do:
As our Branch Manager, you’ll play a crucial role in ensuring the smooth operation and success of our store. Your responsibilities will include:
Leadership & Staff Management:
Recruit, train, and develop a high-performing team, including sales associates and support staff.
Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
Manage staff schedules to ensure optimal coverage during peak times and special events.
Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
Sales & Customer Service:
Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
Ensure exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
Monitor customer feedback and implement improvements to elevate the shopping experience.
Operational Management:
Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
Maintain well-stocked shelves and manage inventory levels to meet customer demand.
Implement and enforce store policies, procedures, and safety standards.
Ensure compliance with company guidelines and regulatory requirements.
What We’re Looking For:
Education: A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.
Experience: At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.
Leadership: Strong leadership skills, with the ability to motivate and manage a diverse team.
Customer Service: Excellent interpersonal skills and a commitment to providing outstanding customer service.
Product Knowledge: Familiarity with furniture products and trends is a plus.
Personal Information
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